Shipping and returns
In plain words. The shop's own policies are the binding text, linked at the bottom.
Where it ships from
From Budapest, Hungary: in the EU with FedEx or GLS, everywhere else with FedEx. Every parcel is tracked; you get the tracking link by email the day it leaves.
When
Kits ship by 15 December. The carrier's transit time comes on top. Outside the EU, customs can add time, so we cannot promise a delivery date there.
What shipping costs
In the EU, shipping is included in the price. Everywhere else it is extra and shown at checkout before you pay.
- EU: included (EUR 75.99, shipping and VAT included)
- US, Canada, UK, Switzerland and Norway: EUR 59.99, plus EUR 15.95 shipping
- Everywhere else: EUR 59.99, plus EUR 25.18 shipping
Prices, VAT and duties
- Everything is priced in euro, everywhere.
- EU: the price includes VAT.
- Outside the EU: duties and import taxes are calculated and added at checkout, so nothing more is due on delivery.
- The checkout sets the final price from your delivery address, whatever region you picked on the page.
Cancelling
Reply to your order confirmation email and say you want to cancel. Until your kit ships, we cancel and refund in full. Refunds go back to the card you paid with.
Returns and the EU right of withdrawal
If you live in the EU, you can withdraw from the purchase within 14 days of delivery, without giving a reason. Write to wlwyb@wlwyb.com with your order number. The details, including who pays the return shipping, are in the shop's refund policy.
A part is missing or broken
Write to wlwyb@wlwyb.com with your order number and a photo of the instruction step. We send the replacement immediately.
Every kit passes three strict quality gates before it leaves us, so this should not happen. But, as the airlines say: in the unlikely event of a missing part, we have you covered.